Customer Service Contact Information
Your time is valuable to us!
In order to serve you more efficiently, please have you loan account number when you call and include it on all written correspondence. We encourage your questions, comments and suggestions.
Contact our servicing department for information regarding general loan information, making a payment, setting up auto debit payments, tax and insurance questions, and payoff quotes.
Online payment and loan information is also available through eStatus. See Loan Information tab for more details and first-time user instructions.
Planning to move your home? Please contact Customer Service as soon as possible to obtain valuable information on the home relocation process. Contact us by phone
(Toll Free): (866) 310-2143
For insurance claim checks, please contact CU Factory Built Lending’s Insurance Servicing Center Toll free: 800-770-7249 Fax: 513-947-4014